Terms of Use

This page is an English translation of the Terms of Use for the Kamada Soy Sauce Official Global Online Shop, an online retail service operated by KAMADA SOY SAUCE Inc. The English translation is for reference purposes only, and the Japanese original alone shall be binding as the Terms of Use.

• These Terms of Use stipulate how to use the Kamada Soy Sauce Official Global Online Shop (hereinafter referred to as the “Service”), an online retail service operated by KAMADA SOY SAUCE Inc. (hereinafter referred to as the “Company”), and are intended for the user of the Service (hereinafter referred to as the “User”).
• The User shall use the Service after carefully reviewing and agreeing to these Terms of Use.

The Company reserves the right to change the details of these Terms of Use without notice to the User. Any changes to these Terms of Use shall become effective upon their posting on this site, unless otherwise specified by the Company.
Any User who uses the Service after changes to these Terms of Use take effect will be deemed to have agreed to the details of these Terms of Use as amended.

In these Terms of Use, the “User” refers to any party who browses the site, purchases merchandise posted on the site, or otherwise uses the Service (including Members as specified in Article 5).
The User is deemed to have agreed to be bound by all provisions of these Terms of Use at the time of use of the Service by the User.

• The User shall use the Service in accordance with these Terms of Use and other rules, precautions, etc. specified by the Company.
• The User shall be responsible for any and all information transmitted by the User through the Service, and shall not cause any disturbances or damages to the Company.
• If the User is a minor, the User shall use the Service with the consent of a party with parental authority.

• A sales agreement between the User and the Company for the Service shall become effective when the completion of the order is indicated on the site after the User’s order information has been received by the Company through the site.
  After the sales agreement is established, the Company shall notify the User of the details of the order by an order confirmation email separately from such indication of the completion of the order.
• If the order information sent by the User does not reach the Company due to a system failure, the application shall be deemed to be invalid, and the Company shall not be liable for any damages incurred by the User as a result of such failure.
• If the User is a minor, the User must obtain the consent of a party with parental authority before placing an order for merchandise.
• After the establishment of the sales agreement, the Company may invoice the User for an amount charged based on the sales agreement established between the User and the Company (hereinafter referred to as the “Price”).
• The contact point and contact information for inquiries regarding a sales agreement for the Service shall be those indicated below.

  [Contact Point]
  Mail Order Sales Division, KAMADA SOY SAUCE Inc.
  Email: info-global@kamadasoysauce.com
  Inquiries Form

• The Company may cancel the sales agreement if any of the following occurs after the sales agreement has been executed.
  • (1) The merchandise cannot be delivered due to an unknown delivery address, absence of the recipient, etc.;
  • (2) facts stated in the details of the registered User’s registration are found to be false;
  • (3) the User fails to pay the Price within the period designated by the Company;
  • (4) approval by the credit card company cannot be obtained at the time of credit card payment;
  • (5) the User fails to respond within two (2) weeks to communications from the Company (to the email address or other contact information registered by the User) regarding the terms and conditions for the purchase of the merchandise (payment, delivery of merchandise, or other terms and conditions);
  • (6) it becomes impossible for the Company to deliver the merchandise due to reasons not attributable to the Company; or
  • (7) it is found that the User in question falls under any of items (2) through (6) inclusive of Article 11 (Disciplinary Action) of these Terms of Use.
• Notwithstanding the provisions of the preceding paragraph, in the event that the User has engaged in any improper conduct with regard to the use of the Service, such as violating these Terms of Use or any other rules or precautions specified by the Company, the Company may terminate the sales agreement with said User.

• The User shall pay the Price of merchandise by means of credit card payment.
• The Company reserves the right to add or eliminate the payment method specified in the preceding paragraph.
• In the event that the credit card company designated by the User notifies the Company to the effect that the credit card is in default, the Company may require the User to make payment of the Price by another credit card.

• When purchasing merchandise, the User shall designate the registered address of the User or another address as the delivery destination of the merchandise in a manner prescribed by the Company, and the Company shall deliver the merchandise to the designated delivery destination by a courier service, etc. performed by the delivery company designated by the Company.
  The Company shall notify the User of the shipment of the merchandise by email at the time of shipment of the merchandise via a shipment confirmation email.
• In the case of payment by credit card, the Company shall begin arranging for the merchandise to be shipped after it has received an authorization of payment from the credit card company.
• In the event that the delivery company is unable to deliver the merchandise due to the absence of the User on the delivery date, etc., and leaves a delivery notice, the User shall contact the delivery company of their own accord and make arrangements for re-delivery.
• The User acknowledges in advance that the period for merchandise delivery may exceed the normal delivery period if the merchandise is shipped within the period specified in the preceding paragraph for the reasons listed in the following items.
  • (1) The merchandise ordered is temporarily out of stock;
  • (2) order details are incomplete (omissions of required information, incorrect entries, over/undercharges, etc.);
  • (3) force majeure such as weather;
  • (4) delivery is delayed due to circumstances on the part of the delivery company; or
  • (5) the shipping period of the merchandise coincides with consecutive holidays such as the year-end and New Year holidays and the Golden Week holiday period.
• Ownership rights to the merchandise shall be transferred from the Company to the User upon receipt of the merchandise by the User. However, if paying the Price by credit card, the User shall comply with the terms and conditions separately concluded with the credit card company.
• The Company shall not be liable whatsoever for any direct or indirect damages suffered by the User due to delays in the delivery of merchandise to the User.

• Upon receipt of the merchandise, the User shall check the merchandise for any damage and/or defects or if the wrong merchandise has been delivered; in the event any of these issues are found, the User shall notify the Company without delay.
  If the problem is found to be attributable to the Company, the Company shall send replacement merchandise free of charge.
  In such cases, if the Company is unable to provide replacement merchandise due to the ordered merchandise being out of stock or for any other reason, the Company shall cancel the sales agreement and issue a refund.
• Notwithstanding the provisions of the preceding paragraph, if the merchandise is damaged or soiled or otherwise defective due to reasons attributable to the User, or if the User has used the merchandise, the Company shall be unable to provide replacement merchandise, etc.
• In the event that merchandise sold through the Service is defective, the Company shall not be liable for compensation for damages or bear any other liability whatsoever, except as specified in Paragraph 1.

The Company reserves the right to change, make additions to, suspend, or discontinue the Service without prior notice to, and without the consent of, the User in the event of any of the following. In addition, the Company shall not be liable whatsoever for any damages suffered by the User attributable to having changed, made additions to, suspended, discontinued, etc. the Service.

• (1) Such actions are required for routine and emergency maintenance of the system;
• (2) system operation becomes difficult due to fire, power failure, sabotage by third parties, etc.;
• (3) provision of the Service is not possible due to a natural disaster or other such force majeure; or
• (4) when otherwise judged to be necessary by the Company.

In the event that the Company determines that a User falls under any of the following items, the Company may, without prior notice to or consent from the User in question, terminate said User’s registration, deny said User permission to use the Service in whole or in part, or take any other action the Company deems necessary. The User shall not raise any objection whatsoever to such action, and shall not make any claim for compensation for damages or any other claims against the Company, even if the User suffers any damages or disadvantage as a result of said action.

• (1) The User has violated these Terms of Use or any other rules or precautions specified by the Company;
• (2) the User is subject to seizure, provisional seizure, provisional disposition, compulsory execution, petition for auction, etc., or is subject to disposition by public auction, coercive collection of delinquent taxes, or other disposition imposed by a public authority;
• (3) the User files for commencement of bankruptcy or civil rehabilitation proceedings, or is subject to such proceedings filed by a third party;
• (4) the User notifies externally of the commencement of voluntary liquidation proceedings;
• (5) the User is found to be a member of an organized crime syndicate, a party for whom five years have not elapsed since they ceased to be a member of an organized syndicate, a quasi-constituent member of an organized syndicate, or any other party equivalent thereto; or
• (6) the User is found to be any other party whom the Company deems unsuitable to be a User.

• The User must refrain from any of the conduct specified below.
  • (1) Criminal acts, acts against public order and morals, and other acts that violate or may violate laws and regulations;
  • (2) acts that interfere with or may interfere with the operation or business of the Company or the Service;
  • (3) acts that defame the reputation or credibility of the Company or other third parties, or that cause or may cause disturbance, disadvantage, or damage to such parties;
  • (4) acts of using the Service by fraudulently using a third party’s personal information or false information;
  • (5) acts that violate or may violate these Terms of Use or any other rules, precautions, etc. specified by the Company;
  • (6) acts that infringe on the intellectual property rights of the Company or a third party; or
  • (7) any other act judged to be inappropriate by the Company.
• In the event that a violation of the preceding paragraph causes damages to the Company or a third party, the offending User shall be liable for compensation for such damages (including, but not limited to, attorney’s fees to the extent reasonable).

All copyrights, trademarks, and other intellectual property rights related to all content provided on this site, including text, images, and design, are the property of the Company or other legitimate right holders such as copyright owners, and members (Users) shall not engage in any conduct that infringes on these rights. In addition, members must refrain from using the content provided on this site beyond the scope of personal use as specified in the Copyright Act without the prior written consent of the Company.

• The Company reserves the right to change, delete, or add to the structure, content, web pages, and other aspects of this site at any time, and shall not be obligated to change, delete, or add to the site at the request of the User. In addition, the Company does not warrant that the content of the site will adapt to and operate properly in all environments in which this site is used by the User. The same shall apply to all EC systems in general, such as programs and databases.
• In the event that a User causes damages to be suffered by a third party as a result of using the Service, the User in question shall settle the matter at their own responsibility and expense, and shall not cause any sort of disturbance or damages, etc., to the Company.
• Under no circumstances shall the Company be liable for any damages or disadvantages whatsoever arising in association with the use of the Service, no matter the reason. However, in the event that the User suffers damages attributable to the Company’s willful misconduct or gross negligence, the Company shall compensate the User for such damages.

The establishment, validity, performance, and interpretation of these Terms of Use shall be governed by the laws of Japan. The Takamatsu District Court shall have competent and exclusive jurisdiction as the court of the first instance for any disputes related to these Terms of Use that may arise.

Established on 00 00, 0000