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User Guide

Welcome to Kamada Soy Sauce official global online shop.

Kamada Soy Sauce official global online shop offers a variety of products including Dashi Soy Sauce made with the finest ingredients and flavors that you can safely purchase with confidence.


Orders

How to order

How to order

1Search products

This site offers a variety of product searches, by category, price range and keyword.

Search by category

Search by keyword

Search by usage

2Select product and quantity

Click the “Select Quantity” button on the Product List Page or the “Add to Cart” button for the product you would like to purchase on the Product Page.
Register your favorites (members-only function) to make your next and subsequent purchases even more convenient.

Product List page

Product page

3View your cart

Check the items in your cart, and if everything looks good, click “Proceed to checkout.” If you wish to continue shopping, click “Continue shopping.”

4Login

Registered user:
Login with the email and password.

Guest user:
Register or select "Guest Checkout."

Social Login
Google users can link your google account after signing up. Go to “My Page” in order to connect the accounts. After that, you will no longer need a password to log in.

5Enter your information

* Guest users only

Enter your order information, and then click “Select Recipient”.
If you are a first-time user of our site, you can also register as a member at the same time you make your first purchase.

6Select recipient, Add sender

Select (or add) a recipient, and add a sender if you wish to change the sender.

7Select shipping

Select shipping method, and then click “Enter Card Details”.
Select each item for gift wrapping and paper bagging (fees apply), if desired.

8Complete your order

Check your order and if there are no problems, enter your credit card information and click "Pay now". You will receive an order confirmation email immediately after completing your order. If you do not receive it within 10 minutes, please contact us via the inquiry form.


Payment

We accept We accept


Shipping

Multiple recipients

1Select recipients

Registered user:
Addresses to which we have delivered your purchases in the past are displayed. If you are sending a purchase to an address for the first time, register the new recipient by clicking the “Add Recipient” button.

Guest user:
The address of the person you have designated as the person to be billed is displayed. Click the “Add Recipient” button to register the delivery address you wish to add.

Add a to the address you wish to designate as the delivery address.

2Specify quantities

Check the recipient names displayed upper left, and then select the number of items to be shipped to each delivery address.
Note that you can also change the sender for each delivery address.
If you need paper bags (fees apply), specify the quantity of such bags on this page.

Shipping method

We will deliver your purchases from Japan by international mail.
You can choose from the following four types that best fit your objectives and budget.
The available shipping methods vary depending on the country in which the delivery address is located. Please contact us for more details.

Low
Price
High
Slow
Delivery speed
Fast

Surface Mail

1 to 3 months

SAL

up to 13 days

Airmail

about a week

EMS

within a week

EMS
Among the international mail services we use, we give EMS the highest priority, and use it to deliver orders to customers in any country within one week.

Airmail
Airmail uses airplanes for transportation, which makes it more expensive, but also allows us to deliver your purchase in about a week.

Economy Air (SAL)
This service delivers faster than surface mail and is also less expensive than airmail.

SAL service is available only in a limited number of countries and regions.
Please allow a little extra time for delivery compared to air freight.
• It takes about 6 to 13 days to reach the country in which the recipient’s address is located.
• It may take more days depending on how the shipment is handled by the country to which it is shipped.

Surface Mail
Surface mail transports your order by oceangoing vessel. It takes longer (1 to 3 months), but your purchase can be shipped at a lower fee.

Select shipping method

Please set your shipping method on the “Select Recipient” page in the second step of the purchasing procedure.

Delivery date and time cannot be specified.

Shipping Rate

Rate schedule for international mails
Zone China, South Korea, Taiwan Asia
(excluding China, South Korea, Taiwan)
Oceania, Canada,
Europe
the U.S.
Shipping method EMS Air SAL Surface EMS Air SAL Surface EMS Air SAL Surface EMS Air SAL Surface
Delivery days 3~6
days
6~8
days
About
2weeks
1 to 2
months
3~6
days
6~8
days
About
2weeks
1 to 2
months
4~6
days
6~10
days

About
2weeks
2 to 3
months
4~6
days
6~10
days

About
2weeks
2 to 3
months
1.5kg
(200ml×5packs)
2,800 2,750 2,500 2,200 3,850 3,700 3,000 2,600 5,550 6,000 4,000 3,100 6,600 6,700 4,100 3,300
3.0kg
(500ml×4packs)
(200ml×10packs)
4,400 3,450 3,100 2,600 5,750 4,900 3,700 3,100 8,800 8,150 5,200 3,700 10,300 9,200 5,300 4,000
5.5kg
(500ml×8packs)
6,900 5,550 4,800 3,800 8,750 8,500 5,700 4,600 14,050 14,600 8,600 5,500 16,300 16,700 8,700 6,100
8kg
(500ml×12packs)
9,000 6,950 5,800 4,600 11,350 10,900 6,900 5,600 19,300 18,900 10,600 6,700 22,300 21,700 10,700 7,500

Currency: yen

Up to 20kg (exception applies)
International postage is tax-free.

Customs duties, import taxes, and customs clearance fees

Your shipment may be subject to above fees in the recipient country.
The recipient is responsible for their local customs fees, if any.
Contact the customs office for details as these fees vary by country.

US delivery

Please place your orders through Kamada America.

Japan delivery

Please contact us via inquiry form.


Cancel / Change orders

Registered user

To Cancel, Go to "My page" -> "My Orders / Write a Review" -> click "Review my order". Click "Cancel My Order".
You cannot change your order after it is purchased. Please cancel the existing order and place a new order.
Cancellation is possible within 1 hour of receiving the confirmation email.

Guest user

Please contact us via inquiry form.
Cancellation is possible within 1 hour of receiving the confirmation email.


Return / Replacement

Did you receive defective, damaged or wrong products?

Please examine your purchase immediately upon arrival. If you found any issues, please contact us via the inquiry form.
If there is any damage caused during shipping, please contact us without disposing of the damaged products.

Return or exchange due to other reasons

No returns or exchanges accepted due to other reasons.
Please make sure to check your orders before purchasing.


Membership services

Easy Order

Sender/recipient information is saved On “My Page” for a quick checkout.
You can view your order history.

My Favorites

You can make a list of your favorite products by simply clicking♥

Write a Review

We look forward to reading your product reviews.


FAQs

We have compiled a list of the most frequently asked questions from our customers. If you cannot find your solution here, please feel free to contact us.

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